Your Privacy Matters to Us
Read how Silvirota collects, uses, and protects your information in compliance with Australian privacy laws.
Introduction to Our Privacy Commitment
Silvirota is committed to respecting your privacy and managing your personal information responsibly. Our Privacy Policy explains in detail how we collect, safeguard, and handle your data in accordance with the Australian Privacy Principles (APPs) and relevant local legislation.
This policy applies to visitors, customers, and users of Silvirota’s digital marketing, branding, social media, web design, and e-commerce solutions in Australia. Please review these details to understand your protections and our obligations under the law.
How We Collect Personal Information
We collect personal information both directly from you and automatically when you use our site or services. Information includes contact details, browsing data, and usage activity.
Information You Provide Directly
- • Contact details submitted through web forms or email
- • Responses to surveys or promotional offers
- • Account registration details or preferences
- • Feedback provided via customer support channels
- • Transactional information for purchases or inquiries
Information Collected Automatically
- • Device type, browser, and operating system data
- • IP address and connection timestamps
- • Pages visited and content viewed onsite
- • Referring links, clicks, and navigation flows
- • Cookie preferences and analytics identifiers
Use of Your Personal Information
We use your personal information to deliver services, improve site functionality, and communicate updates. Data also supports marketing and security.
- • Processing orders or service requests securely
- • Providing customer support and updates
- • Improving website performance and usability
- • Personalising site content and promotions
- • Conducting analytical research on usage trends
- • Meeting legal and regulatory requirements
- • Managing billing or transactional records
Our Promise: Silvirota takes privacy seriously and uses administrative, technical, and physical safeguards to protect your personal data. We regularly review policies to uphold Australian Privacy Principles.
Sharing and Disclosure of Data
Personal information is only shared with trusted partners, service providers, or as required by law. We do not sell your personal data to third parties.
Trusted Service Providers
We engage third-party vendors such as IT support, analytics, and payment processors who access data only to deliver contracted services.
Legal or Regulatory Disclosure
We may disclose info to comply with legal orders, enforce our rights, or ensure user safety, as the law requires.
Anonymous Statistical Use
Aggregated, non-identifiable data is used for improving services and reporting trends.
Your Rights and Requests
You may access, correct, delete, or restrict personal data held about you. Learn about exercising rights under Australian privacy law below.
- • Request a copy of your personal information
- • Correct inaccurate or outdated records
- • Request erasure of your data from our systems
- • Ask for your data in a portable format
- • Object to certain uses of your personal data
- • Request restrictions on data processing
Contact us at the information provided below for any request related to your privacy rights or if you need further clarification.
Keeping Your Data Secure
Silvirota adopts industry-standard security protocols, regular security reviews, and access controls to safeguard personal data from risks.
Technical Safety Protocols
- • Data encryption in storage and transfer
- • Role-based access limitations for staff
- • Continuous threat monitoring systems
- • Routine vulnerability scans and patching
Organisational Security Efforts
- • Employee data privacy training sessions
- • Formal confidentiality and data handling policies
- • Restricted physical and digital file access
- • Policy audits and compliance reviews
Data Retention Practices
Personal data is retained as long as necessary for service provision, legal compliance, and business operations, with periodic reviews for removal of outdated information.
- • User account and profile information
- • User preferences and engagement trends
- • Records of customer interactions
- • Transaction and payment histories
- • Consent data for campaigns
Retention periods may vary as required by Australian law or business needs.
International Transfers of Data
When necessary, data may be processed in countries outside Australia. We rely on safeguards to protect your privacy, as legally required.
- • Standard contractual data protections
- • Due diligence of overseas providers
- • User notification where applicable
- • Compliance with Australian law
Use of Cookies and Tracking
We use cookies for essential site functions, usage analytics, and to enhance your experience. Manage preferences any time in your browser settings.
Types of Cookies Used
- • Enable core website operations
- • Measure site usage and performance
- • Customise content and offers
- • Support interactive or advanced features
You can disable cookies in your browser, but this may affect some website functions.
Policy Updates and Notices
This policy is reviewed and updated periodically. Significant changes will be communicated via this website or by direct notification where appropriate.
- • Website notification banners
- • Direct email communication
- • Updated privacy policy publication date
- • Changes summarised for clarity
Check this page regularly for the current version and details.
Contacting Silvirota for Privacy Requests
Reach out for privacy concerns, access requests, or questions using the details provided below.
Silvirota
570 Bourke Street, Level 17 & 24, Melbourne, VIC 3000 Australia
Phone: +61-7-4768-7671
Email: content@silvirota.sbs
Last updated November 19, 2025
Effective from November 20, 2025